Why should we outsource our network support?
Paying for a full-time support person is only cost effective if you need full-time support. In-house support personnel are often isolated from advancements and solutions implemented outside their own network. We are able to bring experience gained from solving a wide range of problems on multiple types of networks and implement new technology quickly.
Mary from accounting supports our computers, what's wrong with that?
When a network goes down, you want it fixed as rapidly as possible. While Mary is busy trying to figure out what's wrong, she is unable to perform her regular duties. This amplifies the problem and increases the likelihood of costly mistakes.
With over 30 years of experience, we are able to get you running again quickly without going into emergency mode. We also know how to prevent dangerous situations from developing.
Having a neutral person supporting your computers often avoids uncomfortable situations and allows management to keep sensitive data private.
Isn't it cheaper to use my neighbor's kid who's taking computer classes?
The hourly rate may be less, but what is the overall cost of the delays to your business? Can your business afford to wait until he gets out of class when your network is down? Many people who are very computer literate, do not understand the differences encountered when working in a networked environment. This comes from experience - not classes.
How long does it take to get support?
We use Nitix-powered servers that allow us to provide remote support for our clients. Many issues can be resolved within minutes of a call or email without requiring a site visit. Server security updates are also done remotely without disruption to your business in most cases.
